Key takeaways
- All six ChatSys production services are currently operational.
- We target 99.9% monthly uptime across the platform.
- Workspaces are GDPR-compliant and isolated at the database layer.
- A SOC 2 Type II examination is in progress.
- Reported incidents are acknowledged within 15 minutes.
Last updated: June 2026
ChatSys is currently fully operational. All six production services — web app, API, widget delivery, chat streaming, billing, and database & storage — are running normally. The platform targets 99.9% monthly uptime and acknowledges reported incidents within 15 minutes, with status updates published here as they happen.
All systems operational
- Web app Operational
- API Operational
- Widget delivery (widget.js) Operational
- Chat streaming Operational
- Billing (Stripe) Operational
- Database & storage Operational
ChatSys uptime & reliability
ChatSys targets a 99.9% monthly uptime SLA across all production services. When an incident occurs, our response process is:
- ·Acknowledge the incident within 15 minutes.
- ·Post a status update here so you always know what is happening.
- ·Notify affected customers by email for service-impacting events.
- ·Publish a post-incident report within 48 hours for any P1 (critical) incident.
Compliance & security status
- ·TLS 1.3 encryption: active across all services.
- ·GDPR compliant: DPA available on request.
- ·SOC 2 Type II: examination in progress.
- ·Tenant data isolation: active (database-enforced PostgreSQL row-level security).
Past 90 days
No incidents recorded in the last 90 days. All monitored services have remained operational throughout this period.
Seeing something we are not? Email support@chatsys.ai and we will investigate right away.
Frequently asked questions
Is ChatSys down right now?+
No. All six ChatSys production services — web app, API, widget delivery, chat streaming, billing, and database & storage — are currently operational. This page reflects live status; if any service were degraded it would be shown above.
What is the ChatSys uptime SLA?+
ChatSys targets 99.9% monthly uptime across all production services. We monitor each service continuously and publish status here so you always have an at-a-glance view of platform health.
Is ChatSys GDPR compliant?+
Yes. ChatSys is GDPR-ready with isolated per-customer workspaces enforced at the database layer, and a Data Processing Agreement (DPA) is available on request. Visitor and customer data stays within the controls described on our security page.
Is ChatSys SOC 2 certified?+
ChatSys operates SOC 2-aligned controls including TLS 1.3 encryption, least-privilege access, and append-only audit logging. A SOC 2 Type II examination is currently in progress.
How do I report an outage?+
If you are seeing something this page is not, email support@chatsys.ai and we will investigate right away. We acknowledge reported incidents within 15 minutes.
What services does ChatSys monitor?+
ChatSys monitors six production services: the web app, the API, widget delivery (widget.js), chat streaming, billing via Stripe, and database & storage. Each is reported individually above.