Enterprise AI Chatbot Platform — Built for Security, Scale & Procurement
ChatSys Enterprise is an AI chatbot platform for large organizations with SSO/SAML, audit logs, GDPR data isolation, SLA-backed uptime, and a dedicated account manager. Your content stays in an isolated workspace and is never used to train shared models, and most teams go live in under 10 business days.
- SSO/SAML, audit logs, and granular access control
- Data isolation guarantee — your content never trains shared models
- Deploy in under 10 business days
- Dedicated account manager included on every enterprise plan
- ~30% reduction in support tickets (Gartner, 2025)
Last updated: June 2026
Connect with our sales team. Explore how ChatSys can support your use case and get a custom demo tailored to your business — with the security, controls, and support enterprises need.
- SSO, audit logs, and granular access control
- SLA-backed uptime with a dedicated account manager
- SOC 2 in progress · GDPR-aligned · DPA available
Trusted by teams shipping AI support at scale
Built for organizations, not just websites
Everything in our paid plans, plus the controls, support, and guarantees that get you through procurement and into production.
Dedicated account manager
A named point of contact and priority support, so rollout, training, and day-to-day questions never wait in a queue.
Custom integrations
Connect your internal tools, knowledge bases, and data sources so agents answer from everything your team relies on.
SLA guarantees
Contractual uptime and reliability commitments backed by monitoring and an escalation path that actually escalates.
Advanced security
SSO/SAML, audit logs, and granular access controls to meet your compliance and IT requirements.
Roadmap influence
A direct line to our product team and prioritized input on the features that matter most to your business.
Higher usage limits
Volume pricing and raised limits on messages, agents, and seats — sized to your traffic, not a starter plan.
Security & compliance
Privacy-first by design. Your data stays isolated, encrypted, and under your control.
Your data stays yours
Content lives in your isolated workspace and is never used to train shared models. You own it; you can export or delete it.
Encrypted end to end
TLS 1.3 in transit and encryption at rest, with row-level security isolating every workspace from the next.
Compliance-ready
GDPR-aligned with a DPA available, SOC 2 in progress, and audit logs to satisfy security questionnaires.
We replaced a tangle of help-center macros with a single agent that actually understands our docs. Resolution time dropped and our team finally gets to focus on the hard tickets.
Standing up agents across business units used to be a quarter-long project. With ChatSys it was an afternoon, and security signed off without a fight.
Why enterprise teams choose ChatSys over Intercom and Zendesk AI
The controls procurement asks about, plus a data isolation guarantee and a time-to-value legacy suites can't match.
| Capability | ChatSys | Intercom | Zendesk AI |
|---|---|---|---|
| Data isolation (never trains shared models) | Yes | Limited | Limited |
| SSO / SAML | Yes | Yes | Yes |
| Audit logs | Yes | Yes | Yes |
| Dedicated account manager | Included | Add-on | Add-on |
| SLA-backed uptime | Yes | Yes | Yes |
| GDPR / DPA | Yes | Yes | Yes |
| SOC 2 | In progress | Yes | Yes |
| Typical deployment time | <10 days | 6–12 weeks | 6–12 weeks |
Comparison reflects publicly documented capabilities and typical enterprise rollouts as of 2026; verify specifics for your contract.
How to deploy an enterprise AI chatbot in under 10 business days
A predictable rollout your account manager runs with you from kickoff to org-wide launch.
- 1
Discovery call
Scope your use cases, channels, and security requirements with your dedicated account manager.
- 2
Connect your knowledge base
Point ChatSys at your docs, help center, and internal data so agents answer accurately.
- 3
Configure access controls & SSO
Set up SSO/SAML, roles, and audit logging to satisfy IT and compliance.
- 4
Pilot one channel
Launch on a single channel, measure resolution, and tune answers before going wide.
- 5
Scale org-wide
Roll out across business units and channels with raised limits and SLA-backed support.
How ChatSys reduces customer support costs for enterprise teams
Deflecting repetitive questions to accurate self-service lowers cost-per-contact and frees agents for the tickets that actually need a human.
Fewer support tickets
Enterprise AI chatbots cut ticket volume by roughly 30% by resolving common questions automatically (Gartner, 2025).
Prefer self-service
67% of customers would rather serve themselves than talk to an agent, making instant AI answers the experience they expect (Zendesk CX Trends).
Frequently asked questions
What is ChatSys Enterprise and what's included?+
Is ChatSys SOC 2 and GDPR compliant?+
How does ChatSys compare to Intercom and Zendesk AI?+
How do enterprise AI chatbots reduce support costs?+
What integrations does ChatSys support for internal tools and knowledge bases?+
What SLA guarantees does ChatSys Enterprise provide?+
Make customer service your competitive edge
Tell us about your use case and we'll show you what ChatSys can do for your team.